TERMS AND CONDITIONS
Please READ carefully, as this pertains to the Agreement of your registration with any of the products sold (sometimes referred to as Program) by The Menagerie Collective LLC, d/b/a PFI (sometimes referred to as “Company”).
ONLINE TRAINING PROGRAMS AND COURSES
This website is owned and operated by The Menagerie Collective LLC, d/b/a PFI and agrees to provide course content, identified as an online course aid, to help Clients find self-healing, self-improvement, guidance, business skills, marketing skills, and other forms of consultation.
Client agrees to abide by all policies and procedures outlined in this Agreement as a condition of their participation in any of our programs, training, and/or courses.
UPDATES TO TERMS AND CONDITIONS
The Company reserves the right to change these terms and conditions at any time without prior notice and at Company’s sole discretion. In the event that any changes are made, the revised terms and conditions shall be posted on this website and are effective immediately.
Client understands Lola Pickett, Tigre Pickett and The Menagerie Collective LLC is not an employee, agent, lawyer, doctor, manager, therapist, public relations or business manager, registered dietician, or financial analyst, psychotherapist or accountant. Client understands their participation in this program will not treat or diagnose any disease, illness, or ailment and if they should experience any such issues they should see their registered physician or other practitioner as determined by their own judgment.
Client understands that neither Lola Pickett, Tigre Pickett, nor Company, has not promised, nor shall be obligated to, the following:
- Provide or guarantee success, relief, achievement in any emotional, physical, mental healing for the Client. All healing is considered self-healing, and Company is not in control of Client’s life, habits, choices, and decisions.
- Provide or guarantee success in business, finances, results, and/or sales for the Client.
- Provide assistance, as either coach or mentor, with consultations for future business contracts made by Client.
- Procure any publicity, social media exposure, interviews, write-ups, features, television, or print promotions for the Client.
- Introduce Client to Lola and/or Tigre’s full network of contacts, media, or business partners. Client understands that a relationship does not exist between the Parties beyond providing the training, materials, or services Client purchases.
Client is responsible for the completion of all installment plans, payment plans and/or subscriptions associated with products or services they purchase. We reserve the right to seek recovery of any monies remaining unpaid via our Collection Agency.
METHODS OF PAYMENT
We accept Visa, Mastercard, and American Express as forms of payment. We also utilize PayPal and Stripe to process payments and recurring payment plans and/or subscriptions. If Client chooses to pay by monthly installments, he/she authorizes the monthly charge for the product on the Client’s credit card or debit card.
Client’s failure to maintain monthly payments will result in email notices to Client’s email on file. Inability to honor payments on time, after notice will result in Client’s denied access to programs purchased. Company will make all reasonable efforts to communicate and contact Client to arrange for renewal of subscription and payment plan.
Client agrees to first communicate with our customer delight team prior to disputing any charges. We suffer a loss of monies plus fee charges every time a dispute occurs. We are more than happy to work with you and clarify any misunderstandings. Thanks!
We DO NOT offer refunds for our Empathology™ program—please read the section below covering our 365-day Conditional Guarantee (Do-the-Work Guarantee) for more information.
Digital Downloadable Products: Digital products (for example our Meditation Lounge) are non-refundable.
30-Day Guarantee: Some of our courses offer a 30-Day Guarantee if Client is not satisfied. Client must submit a formal request for refund, why they’re asking for a refund, and write how they’ve attempted to work with the course material to firstname.lastname@example.org. On the 31st day after purchase there will be no refunds.
Installment Plans: If you opted for an installment plan (a.k.a payment plan) you are required by law to complete the remaining installments of your installment plan. We reserve the right to seek recovery of any monies remaining unpaid via our Collection Agency.
Retreats and live events each have their own refund policies, depending on our agreements with the venue. The Costa Rica 2020 retreat has been rescheduled for April 2021 and—due to our own commitments with the retreat center—is non-refundable for existing guests at this time. If you have booked and paid in full your space before 3/31/21, but are no longer able to join us, pease contact our customer success team to discuss alternative arrangements.
For retreat guests joining us after 3/1/23 all funds paid to date are non-refundable via monies or exchange for other services.
We offer a Conditional Guarantee for Clients of Empathology™ up to 365 days after purchase. We do not offer refunds. The Conditional Guarantee expires on the 366th day after purchase.
To be considered for the Guarantee, Empathology™ Clients must submit ALL of the following items with a written request for a refund at the time of request:
- Client’s completion of all Modules and Lessons with all training videos shown as watched 100% complete through our course software.
- Photos and/or documented evidence of all homework (digital and/or analog materials), and journaling prompts completed by Client.
- Screenshots of Client’s introduction inside our members only Resilience Rising private group.
Please note: All refunds are discretionary as determined by The Menagerie Collective LLC. If you have any questions, contact us at email@example.com. If you just downloaded Course Resources and/or Training Material (PDFs, audios, videos, additional workbooks, and/or etc.), and then promptly asked for a refund, we reserve the right to deny your refund request. Why? Because the point of the policy is to give people the chance to try the system, and if it doesn’t work, they can get their money back. It wasn’t designed to enable people to steal the Course Resources and/or Training Material.
The Menagerie Collective LLC respects Client’s privacy and insists that the Client respects ours as well. Thus, consider this a mutual Non-Disclosure Agreement. Any confidential information shared by The Menagerie Collective LLC Participants or any representative of The Menagerie Collective LLC is confidential, proprietary, and and belongs solely and exclusively to the Client or representative who discloses it. Parties agree not to disclose, reveal, or make use of any confidential information or any transactions during discussions, in the online or offline groups/forums/platforms, or otherwise.
Client agrees not to use such confidential information in any manner other than in discussion with other Clients, or Lola or Tigre, during the respective program. Confidential information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party.
Both Parties will keep private information in strictest confidence and shall use their best efforts to safeguard the confidential information and to protect it against disclosure, misuse, espionage, loss, and theft.
Client agrees not to violate the Publicity or Privacy Rights belonging to The Menagerie Collective LLC. Furthermore, Client will NOT reveal any information to a third party obtained in connection with this Agreement or our direct or indirect dealings with Client, including but not limited to, names, email addresses, third-party company titles or positions, phone numbers, or postal addresses. Additionally, Client will not, at any time, either directly or indirectly, disclose confidential information to any third party.
By purchasing our products, you agree that if you violate or display any likelihood of violating this Agreement, The Menagerie Collective LLC and/or the other program participant(s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations.
Products developed by The Menagerie Collective LLC are for strictly educational purposes ONLY. Client accepts and agrees that Client is 100% responsible for their progress and results from products developed by The Menagerie Collective LLC. The Menagerie Collective LLC makes no representations, warranties, or guarantees verbally or in writing. Client understands that because of the nature of products developed by The Menagerie Collective LLC and their extent, the results experienced by each Client may vary significantly.
Client acknowledges that, as with any business or financial endeavor, there is an inherent risk of loss of capital and there is no guarantee that Client will reach their goals as a result of participation in products developed by The Menagerie Collective LLC. The Menagerie Collective LLC program education and information is intended for a general audience and does not purport to be, nor should it be construed as, specific advice tailored to any individual. The Menagerie Collective LLC assumes no responsibility for errors or omissions that may appear in any program materials.
LIMITATION OF LIABILITY
Client agrees they used Company’s services at their own risk and that Program is only an educational service being provided. Client releases Company, its officers, employees, directors, subsidiaries, principals, agents, heirs, executors, administrators, successors, assigns, Instructors, guides, staff, Participants, and related entities any way as well as the venue where the Programs are being held (if applicable) and any of its owners, executives, agents, or staff (sometimes referred to as “Releasees”) from any and all damages that may result from any claims arising from any Agreements, all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from my participation in the Programs. Client accepts any and all risks, foreseeable or unforeseeable. Client agrees that Company will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services or enrollment in the Program. Company assumes no responsibility for errors or omissions that may appear in any of the program materials.
The Parties agree and accept that the only venue for resolving such a dispute shall be in the venue set forth herein below. The Parties agree that they neither will engage in any conduct or communications with a third party, public or private, designed to disparage the other. Neither Client nor any of Client’s associates, employees or affiliates will directly or indirectly, in any capacity or manner, make, express, transmit speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Company or any of its programs, members,
Client shall defend, indemnify, and hold harmless Company, Company’s officers, employers, employees, contractors, directors, related entities, trustees, affiliates, and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the product(s), excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or sole negligence or willful misconduct by Company, or any of its shareholders, trustees, affiliates or successors. Client shall defend Company in any legal actions, regulatory actions, or the like arising from or related to this Agreement. Client recognizes and agrees that all of the Company’s shareholders, trustees, affiliates and successors shall not be held personally responsible or liable for any actions or representations of the Company. In consideration of and as part of Client’s payment for the right to participate in The Menagerie Collective LLC Programs, the undersigned, your heirs, executors, administrators, successors and assigns do hereby release, waive, acquit, discharge, indemnify, defend, hold harmless and forever discharge The Menagerie Collective LLC and its subsidiaries, principals, directors, employees, agents, heirs, executors, administrators, successors, and assigns and any of the training instructors, guides, staff or students taking part in the training in any way as well as the venue where the Programs are being held (if applicable) and any of its owners, executives, agents, or staff (sometimes referred to as “Releasees”) of and from all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from my participation in the Programs.
NO TRANSFER OF INTELLECTUAL PROPERTY
Company’s Programs are copyrighted and original materials that have been provided to Client are for Client’s individual use only and a single-user license. Client is not authorized to use any of Company’s intellectual property for Client’s business purposes. All intellectual property, including Company’s copyrighted program and/or course materials, shall remain the sole property of the The Menagerie Collective LLC. No license to sell or distribute Company’s materials is granted or implied. By purchasing this product, Client agrees (1) not to infringe any copyright, patent, trademark, trade secret, or other intellectual property rights, (2) that any Confidential Information shared by the Company is confidential and proprietary, and belongs solely and exclusively to the Company, (3) Client agrees not to disclose such information to any other person or use it in any manner other than in discussion with the Company. Further, by purchasing this product, Client agrees that if Client violates, or displays any likelihood of violating, any of Client’s Agreements contained in this paragraph, the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.
INDEPENDENT CONTRACTOR STATUS
Nothing in this Agreement is to be construed as creating a partnership, venture alliance, or any other similar relationship. Each party shall be an independent contractor in its performance hereunder and shall retain control over its personnel and the manner in which such personnel perform hereunder. In no event shall such persons be deemed employees of the other party by virtue of participation or performance hereunder.
In the event that any cause beyond the reasonable control of either Party, including without limitation acts of God, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisory, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Company to perform its obligations under this Agreement, the Company’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.
If any provision of this Agreement is held by to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Party to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.
Client may not assign this Agreement without express written consent of Company.
Company may modify terms of this Agreement at any time. All modifications shall be posted on the Program’s website and purchasers shall be notified.
Company is committed to providing all Clients in the Program with a positive Program experience. By purchasing this product, Client agrees that the Company may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate Client’s participation in the Program without refund or forgiveness of monthly payments if Client becomes disruptive to Company or Participants, Client fails to follow the Program guidelines, is difficult to work with, impairs the participation of the other Participants in the Program or upon violation of the terms as determined by Company. Client will still be liable to pay the total contract amount.
RESOLUTION OF DISPUTES
If not resolved first by good-faith negotiation between the Parties, every controversy or dispute relating to this Agreement will be submitted to the American Arbitration Association. All claims against Company must be lodged within 100-days of the date of the first claim or otherwise be forfeited forever. The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand. The Parties shall cooperate to ensure that the arbitration process is completed within the ninety (90) day period. The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process. The written decision of the arbitrators (which will provide for the payment of costs) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or a decree in equity, as circumstances may indicate. In disputes involving unpaid balances on behalf of Client, Client is responsible for any and all arbitration and attorney fees.
In the event that a dispute arises between the Parties for which monetary relief is inadequate and where a Party may suffer irreparable harm in the absence of an appropriate remedy, the injured Party may apply to any court of competent jurisdiction for equitable relief, including without limitation a temporary restraining order or injunction.
Any notices to be given hereunder by either Party to the other may be effected by personal delivery or by mail, registered or certified, postage prepaid with return receipt requested. Notices delivered personally shall be deemed communicated as of the date of actual receipt; mailed notices shall be deemed communicated as of three (3) days after the date of mailing. For purposes of this Agreement, “personal delivery” includes notice transmitted by fax or email. Email: firstname.lastname@example.org. This Agreement shall be binding upon and inure to the benefit of the Parties hereto, their respective heirs, executors, administrators, successors and permitted assigns. Any breach or the failure to enforce any provision hereof shall not constitute a waiver of that or any other provision in any other circumstance. This Agreement constitutes and contains the entire Agreement between the Parties with respect to its subject matter, supersedes all previous discussions, negotiations, proposals, Agreements and understandings between them relating to such subject matter. This Agreement shall be governed by and construed in accordance with the laws of the State of California, United States of America.
The Menagerie Collective LLC d/b/a PFI welcomes your questions or comments regarding these Terms and Conditions:
747 S. Mission Road, Unit #11
Fallbrook, CA United States
Email Address: email@example.com
Effective as of March 8, 2021